How can we help?


Shipping, Returns & Exchanges

What is the shipping policy?

All of our goods ship from Toronto, Canada. We ship to anywhere in the world that Canada Post can reach. All shipping options include tracking.

Customers are responsible for any duty/taxes charged by the receiving country.

Returns & Exchanges?

Discounted items are final sale.

We will be happy to accommodate returns and exchanges within 30 days. Please send an e-mail to when you've received the items and let us know the details.

Items must be in new condition. Jewelry that has signs of wear, damage or alteration to the original shape will not be accepted for a return.

'A Better T-Shirt' can be worn and returned within 100 days of purchase.

Customers are responsible for the shipping cost of returns.

Merino Wool

What is Merino wool?

Merino wool is a natural fiber grown by Merino sheep. It is finer and softer than regular wool.

Why wear Merino wool?

HNDSM Merino is super soft and comfortable with a classic fit. Our t-shirts are very durable and will last years. They are odor resistant which means you wear them more and wash them less and can be worn in all seasons as they are thermoregulating. Both these attributes make the t-shirt great for everyday wear for both work and play. 

What are the benefits of Merino wool?


Our Merino wool is super soft as it is made of superfine fibers that feel amazing against the skin. Our Merino fibers are 16.5 micron which is some of the finest Merino you can find. 


Merino sheep are renowned for providing the finest, best quality wool. Merino wool fibers are one-third to one-tenth the thickness of human hair! The smaller the fiber, the softer the fabric. Merino sheep grown between 4-6 pounds of Merino wool every year.


Merino wool is an all seasons fabric - it keeps you cool in summer and warm in winter. The merino fibers are active and react to changes in body temperature. When it is cold outside, the fibers trap air which is insulating. When it’s warm outside, the fibers move sweat away keeping us cool and dry.

Breathable and Sweat wicking

When it is hot outside or during increased activity levels, the skin releases sweat to try to cool the body down. Merino wool absorbs moisture from the body making the fabric feel dry against the skin. The Merino wool fibers can absorb up to 30% of their dry weight without feeling damp. Once in the fabric, that moisture evaporates. This is called wicking. 

Odor resistant 

Each fiber of merino wool has a water repellent, waxy coating with antibacterial properties that defend the garment against odor causing bacteria. Additionally, the core of merino wool fibers move together in constant friction providing a mechanical, self cleaning effect. Merino wool garments don't need the same frequent washing as cotton and other synthetic materials. They can simply be aired out with excellent results.


Core spun technology takes traditional Merino wool and spins it around a super-thin nylon core to create a stronger, more durable fabric. The end result marries the natural benefits of Merino wool with a high performance ability and improved strength that can withstand more washes and longer use.

What is the fabric weight?

200 gsm

GSM (grams per square meter) refers to the weight of a fabric. Generally, the thicker the fabric the higher the gsm value. A lower gsm means a thinner fabric. 200 gsm is a mid weight fabric that is versatile and suitable for warm weather or as a layering piece when it is cooler.

Do I need to dry clean my Merino garments?

No, you do not need to dry clean HNDSM Merino. That would have been a deal breaker for us. Wash cold and hang to dry.

Where is the Merino sourced?

Our Merino is sourced from New Zealand and our manufacturing partner is Responsible Wool Standard (RWS) certified. This is an industry tool designed to recognize best practices of farmers, ensuring that wool comes from farms with a progressive approach to managing their land, and from sheep that have been treated responsibly. 

Is Merino wool itchy?

Our Merino uses superfine fibers which makes it very soft against the skin. 

How to care for my Merino wool?

Our Merino is a very durable and will last you years to come. As always, a little love and care will go a long way. Wash cold and lay flat to dry.

Get in touch

Have questions about your order, or a general enquiry?